SHAC uses personally identifiable information from donors that is collected at several points on our website, including name, address, telephone number, email address and donor comments when a donor voluntarily provides it to us. When a donor pledges money as a donation to SHAC, we request certain personally identifiable information from them on our secure donation form and/or by telephone. Donors must provide contact information (such as name, email and billing address) and financial information (such as credit card number and expiration date). This information is used for billing purposes and to fulfill donations. Credit card information is only used for specific or pre-authorized recurring transaction(s) and is then destroyed. However, if we have trouble processing a donation, we will use this information to contact the donor.
In addition, a record is kept of each donor’s giving history. Donor information is stored in ScoutNet, a donor management database at SHAC. Access to the database is restricted to personnel with a legitimate business need to access or modify the information contained therein. This information is kept on file for IRS purposes and is also used for acknowledgments and mailing lists.
SHAC does not sell, trade, rent or share names, addresses, telephone numbers or e-mail addresses of our donors. SHAC will use contact information (e-mail, telephone numbers or addresses) of donors for these purposes only:
- Produce receipts for donations;
- Acknowledge donors for their contributions;
- Inform donors about news, upcoming fundraising events and Scouting activities;
o When information is sent utilizing a mailing service - The companies we employ have access only to the personal information needed to perform their functions, but are contractually prohibited from using it for other purposes;
- Internal analysis and record keeping;
- If necessary, reporting to relevant U.S. agencies; and
- As a means of recognizing support, SHAC may occasionally publish names of donors in various Scouting newsletters, brochures, and publications. If a donor prefers their name not be published, please notify the Director of Development at 713-659-8111.
Our donation button uses industry standard SSL (secure socket layer) technology to protect data transmissions. The information collected will not be given out (shared or sold) to any third party.
When giving an online donation or making an activity registration payment, SHAC takes every precaution to protect our donor’s personal information. This includes online data collected on the SHAC website through our secure e-commerce system and payment processor (Doubleknot) which is used to securely process online donations. All communication with Doubleknot is encrypted for the highest level of security of our donor’s personal information.